Can't edit the settings on my Versa 3

[DBP3]

I have seen older posts about this and a restart seems to fix it but it hasnt for me.

fitbit is still syncing with the app but wont display numbers on my watch face. when i go to settings the options are not visible so i can't change anything. i have let the battery die for a hard shutdown to no avail.

any options/help?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @DBP3. Thanks for stopping by in the Fitbit Community Forums and taking the time to troubleshoot the issue with your Versa 3 before reaching out. 

As per the description of your post, it does seem that your Versa 3 is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

Please let's try to check this setting one more time by swiping right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

If the above doesn't work, try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[DBP3]

my clock display is not off, it is on. only numbers of steps, HR etc are not showing. i get a notifications of 10k steps i even get a buzz for emails and notifications but it is a blank bar bar that appears. I have also tried to change my clock face to no avail.

An other tips/?

[MarreFitbit · Accepted solution]

@DBP3 Thanks for getting back and the details provided. 

As mentioned above, it seems like you have sleep mode enabled on your Versa 3. To turn it off, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

If the above doesn't work, please check if you have always-on display activated. This feature will only show you the time on the main screen all the time, unless you press the button of your watch to see other features and stats. If Always-On is enable, to exit this mode, turn your wrist toward you, press the button, or double-tap the display. For more information, see How do I see the time on my Fitbit device?