help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't find Alexa on my Versa 3 anymore

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-12-2022 10:19 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

‎06-12-2022 10:19 - last edited on ‎12-18-2022 17:58 by Fitbit Moderator

I contacted chat but had to disconnect to get to my profile and then I couldn't remember what he told me to do.  I went back to Chat but it's not available.  

 

I've have not had  Alexa revoked on the Fitbit website.  Anybody have an idea where I can find it on my Versa 3?

Screenshot_20220612-131147_Chrome.jpg

 

 

Moderator Edit: Clarified subject

Best Answer
Labels:
1 BEST ANSWER

Accepted Solutions

‎06-14-2022 07:29 - edited ‎11-16-2023 02:27

In response to SunsetRunner

‎06-14-2022 07:29 - edited ‎11-16-2023 02:27

Hi there, @bacardistuff. Welcome to the Community Forums. Thanks for the details provided in your post and the screenshot attached. 

Have you checked if your location hasn't been changed accidentally to a country where Alexa is not supported or have you moved to another country recently? As @SunsetRunner has pointed out, Amazon Alexa and Google Assistant are only available in certain languages and countries at this time. For more information, see fitbit.com/voice.

For troubleshooting steps, see How do I use a voice assistant on my Fitbit smartwatch? 

Note that you can have only 1 active voice assistant at a time. To switch to a different voice assistant, first disconnect your active voice assistant. For more information, see How do I disconnect my voice assistant?

If you continue having issues, please the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
2 REPLIES 2

‎06-12-2022 13:17

‎06-12-2022 13:17

Hello @bacardistuff 

Alexa isn't available everywhere. Where are you located? Below is the list of supporting countries 

Alexa Built-in

North, Central & South America

  • United States (English)
  • Canada (English)
  • Canada (French)
  • Mexico (Spanish)
  • Argentina (English)
  • Chile (English)
  • Colombia (English)
  • Costa Rica (English)
  • Peru (English)

 

Europe
  • Austria (German)
  • France (French)
  • Germany (German)
  • Ireland (English)
  • Italy (Italian)
  • Netherlands (English)
  • Poland (English)
  • Spain (Spanish)
  • Sweden (English)
  • United Kingdom (English)

 

Asia

  • India (English)
  • Japan (Japanese)

 

Australia & New Zealand

  • Australia (English)
  • New Zealand (English)

😉 Did this provide you with an answer? Please come back and let me know

Best Answer

‎06-14-2022 07:29 - edited ‎11-16-2023 02:27

In response to SunsetRunner

‎06-14-2022 07:29 - edited ‎11-16-2023 02:27

Hi there, @bacardistuff. Welcome to the Community Forums. Thanks for the details provided in your post and the screenshot attached. 

Have you checked if your location hasn't been changed accidentally to a country where Alexa is not supported or have you moved to another country recently? As @SunsetRunner has pointed out, Amazon Alexa and Google Assistant are only available in certain languages and countries at this time. For more information, see fitbit.com/voice.

For troubleshooting steps, see How do I use a voice assistant on my Fitbit smartwatch? 

Note that you can have only 1 active voice assistant at a time. To switch to a different voice assistant, first disconnect your active voice assistant. For more information, see How do I disconnect my voice assistant?

If you continue having issues, please the best way to get help for this problem is to chat with us online again or give us a call. Click here to get connected.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer