08-21-2019 12:24 - last edited on 08-23-2019 18:43 by LiliyaFitbit
08-21-2019 12:24 - last edited on 08-23-2019 18:43 by LiliyaFitbit
I set up an ace 2 on the fitbit app, family account, already have a versa. Now when I go into the app, I only see the ace 2 stats, not my versa. I can't sync my versa because i can't find it in the app. ???
Moderator edit: subject for clarity
08-23-2019 18:42
08-23-2019 18:42
Welcome to the Fitbit Community, @Puro. I am sorry for the delayed response.
I appreciate your participation in the Forums and sharing the difficulty you're experiencing with syncing your Fitbit Versa and checking your stats after you created a family account and set up the Ace 2 tracker. Since you see Ace 2 stats, you might be in the kid view. Please do the following:
For more information, please see this help article: How do I manage my Fitbit family account?
For troubleshooting instructions to resolve syncing issue, please see this help article: Why won't my Fitbit device sync?
I'll be around if you need further help!
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.