Can't find serial number - Versa 2 screen won't turn on and I threw the box away months ago.

[Mayegirl]

I purchased this Versa2 on September 18,  2021 (less than a year ago) after my previous one did the exact same thing (which I purchased in July 2020!!). I threw the box away in December not realizing the serial number isn't written in the product information manual which I DO still have. The screen is refusing to display the Fitbit created clock face - it will occasionally light up with a white screen with black bars "falling" down it and will vibrate a little at this stage, but for the most part it is black and unresponsive. My watch was at 60% battery and working fine last night when I went to bed but has been like this since I woke up. If I try to power the watch off (by holding the button down for ten seconds) it very briefly shows a dull and grainy logo before turning completely black (not backlit) and the lights on the back turning off - now it's not turning on at all. I need to find my serial number to help with the warranty claim.

I've been extremely careful with this one too!! I've never showered or gone swimming with it on and I've never fully submerged it. I rinse it off and wipe it with an electric device cleanser wipe after workouts and dry it off completely if it gets splashed. Any help is appreciated because this is the second device I've bought in as many years...

EDIT: After being on the charger for a while the screen came back on. Then about ten minutes later the white "snow" came back for a while. I held down the button to restart again and it was fine for an hour before the "snow" happened again. Has anyone else seen this happen?

[Guy_]

Hi @Mayegirl - if you can restart it with the button do a sync then do a full Shutdown from the watch Settings, About menu, Wait at least 10 seconds before placing on the charger to restart it and charge it.

Also in the watch Settings, About menu you will find the Activation date and unique MAC address.

It would seem like there is an intermittent watch fault. You can always chat via the Fitbit App, click profile photo, Help & Support, Contact Customer Support. They may take you through a tedious factory reset but as it is showing signs of failure best to replace it before the warranty expires.

As it is still under warranty the quickest way to resolve it is to take it to the shop for a new replacement, hopefully over the counter.

[Mayegirl]

Thanks! I was able to get the serial number while it wasn’t on the fritz and called in for a replacement.