Can't get Versa 2 display won't start

[PlumCove]

I just received my versa 2.  I charged it and for some reason I can not get past the diamond on the face of the device.  Once in a while I will get a check mark.  When I go to my phone it shows up as synced, but I got nothing else.  I am getting ready to send it back.

Moderator edit: updated subject for clarity

[N8teGee]

Hi @PlumCove, welcome to the community.

The first thing I would suggest is to restart your Versa 2 by pressing and holding the button for 10 secs (until you see the fitbit logo).

[JuanJoFitbit]

@PlumCove welcome to our Fitbit Community! By the way, I'm sorry for the late response. However, I would like to follow up and would like to know if the display issue that your Versa 2 is experiencing persists or if it got resolved after following the restart process that shared my friend @N8teGee.

If you found his post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 😀

[PlumCove · Accepted solution]

Had to send it back Bluetooth on the versa did not work thanks for all your help Sent from my Sprint Samsung Galaxy S® 6.

[JuanJoFitbit]

@PlumCove I'm sorry to hear about the experience you had with your Versa and you decided to return it. I respect your decision and appreciate your feedback since this helps us to keep improving.

Don't hesitate to get back if you have any questions.

Have a great day.

[PlumCove]

They are sending a new one hopefully it works 😁Sent from my Sprint Samsung Galaxy S® 6.

[JuanJoFitbit]

@PlumCove I'm sorry for the late response. However, I'm so glad to hear that you will be back on track with a replacement unit. Thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀