Can’t get my versa to sync

[Adsciby]

I have tried to get my versa to sync. I tried all steps and even forgot this device and  now it does nothing at all. I can’t get it to reapply. It’s not keeping track of anything for the last 3 days. 

[swla]

I'm having the same issue since the last update of the Fitbit app. I tired all of the fixes suggested including restarting phone/Fitbit, uninstalling Fitbit app, removing device from my account and reducing, and factory reset of the Fitbit. Nothing makes it sync. Now the versa is stuck, unable to start because it needs to connect to the Fitbit app to setup after the factory reset. I suspect an issue with the latest update @JonFitbit 

[Rich_Laue]

Please include the phone model when asking about a phone/Fitbit app issue? 

@Adsciby telling the phones Bluetooth to forget the device is a good step, have you tried to sync the tracker. I have no idea what is meant by reapply? 

@swla the worst step a person can do is to remove the tracker from an account. This requires the user to setup a device that the app can not talk to. With either step above you will have to go through the setup process, but we may still have to fix the cause of the sync issue first. 

At what step of the setup process does it faul? Any errors mentioned? What phone model? 

[Girth67]

same problem here. fitbit versa, samsung galaxy s8+.

stopped functioning correctly on 26th may 2019.

done full resets, restarts, re pairing.... it will sync once then the next day same problems are back again. ersa has all permissions on phone.

unless this is resolved promptly I will be returning the watch as I've only had it a few months.

[Adsciby]

Thank you, I thought I was losing my mind.

I hope fit bit is aware of this problem, I have only had mine 6 months.

[Adsciby]

Thank you for replying. 

I hope they get get this fixed!

[swla]

@Adsciby 

Found a solution to the problem I was having. Everything I did is listed below... I think it was the final factory reset and then removing ("forgetting") the Versa bluetooth profile from my Android device.

@Rich_Laue 

Removing the tracker from my account was my last attempt. Like I mentioned I tried all the common troubleshooting things to fix the issue with no success. I use the Versa with the latest firmware and a Google pixel 2 XL with the latest version of Android. Things tried:

1. Restarting both phone and Fitbit (not just shutting down)

2. Toggling bluetooth on both devices to on and off

3. Removed Fitbit Versa from bluetooth list in Android and re-setup

4. Clearing cache and data from Fitbit app

5. Uninstalled and reinstalled the Fitbit app (with phone restart in between)

6. Repeated all of the above on a separate day

7. Finally resorted to factory rest, which the Fitbit stays on the "To start, download the Fitbit app" and would not connect

8. Since still unable to connect, I removed the Fitbit device from my account to restart the setup process

9. Again removed the Fitbit versa from the list of bluetooth devices on my phone, reinstalled the Fitbit app, then retried the initial installation **this fixed the issue**

On the Fitbit itself it was not displaying any errors. The Fitbit app indicated that it could find the device during the initial setup and I could proceed past that point. Fitbit was fully charged throughout the above process. Phone had internet connection for all steps. This error started immediately after the last Fitbit app update, and I do not know if that was related or a fluke.

Good luck with yours