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Can't get notifications anymore from Fitbit Versa, sync is also spotty.

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‎10-07-2019 10:52

‎10-07-2019 10:52

I received my Fitbit Versa for my birthday at the end of April and it worked splendidly. It was able to get give me email, text message,  whatsapp, calender notifications, and I had no problems syncing at all.

 

5 Months later, and the situation has changed dramatically. I no longer am able to get any notifications on my fitbit, and if it does happen, it's usually an hour or so late. Syncing does not happen, even with all-day sync, GPS and bluetooth on.

 

I have searched the forums and implemented the "solved" solutions on the following forums:

https://community.fitbit.com/t5/Versa-Smartwatches/Versa-won-t-sync/m-p/2947135#M46776 (Removing the Versa from the app and re-doing the setup, ensuring bluetooth is on)

 

I have also ensured that the GPS is on, I have all-day sync enabled, both the versa and my phone are well charged.

 

I'm a bit at a loss as to what to do next, I would very much like the notification functionality of the smartwatch back, as well as proper syncing between my phone.

 

Thanks in advance for your help.

 

Best wishes,

Vick

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21 REPLIES 21

‎10-28-2019 14:11

In response to Vick_L

‎10-28-2019 14:11

@Vick_L , thank you for your reply and further information. 

As the recommended steps did not helped I took the liberty to contact Support in your behalf. They'll be reaching out to you via email. 

 

Let me know how it goes. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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‎12-07-2019 08:36

In response to JuanFitbit

‎12-07-2019 08:36

For anyone that finds this in the future, it turns out my phone isn't supported (Samsung Galaxy A5 2017) and Fitbit wasn't able to help me with getting notifications to work.

 

What I did to fix this situation was root my phone and install a Custom Rom. I tried LineageOS 16.0 - nightly build, and still had the problem. I switched to PixelExperiencePlus 9.0 and it is working fine.

 

Furthermore, my strap on my Fitbit broke after 7 months of use! I contacted Fitbit support, and they send me a replacement, free of charge. Thanks Fitbit!

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