help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't get text messages on Versa 2

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-12-2020 06:27

‎10-12-2020 06:27

What to do ,have uninstalled and reinstalled  restarted phone checked all settings can get calls,calendar etc... but no text! Anyone who can help??? Thanks 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-17-2020 06:20 - edited ‎10-11-2023 03:11

In response to SunsetRunner

‎10-17-2020 06:20 - edited ‎10-11-2023 03:11

Hi there @Timbo1969, welcome to the Community Forums. I'm sorry to hear that your text messages are not coming through your Versa 2, I understand where your concern is coming from. Thanks for the details provided in your post and for already trying to solve this issue prior to posting here. I'll be glad to continue to help you.

I was wondering the same than @SunsetRunner about knowing what mobile device you're syncing with. As she mentioned, when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. Make sure to also check the troubleshooting steps she has shared with you. 

If the steps from the help article don't work, please: 

  • Uninstall then reinstall the Fitbit app.

  • Settings > Apps > Fitbit > Clear data.

  • Perform a soft reset of your phone.

New Androids automatically stops the Apps that are running in the background to reduce the battery consumption. That being said, if you want your Fitbit notification to be live and working properly, you need to ensure that Fitbit App is running in the background. For more information about this option on Android phones, see What should I know about using the Fitbit app on my Android phone?

Please note at least you need to open the Fitbit app once after turning on your device to make sure the app is running. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎10-12-2020 06:55

‎10-12-2020 06:55

Hi @Timbo1969 and welcome to the forum!  Which phone do you have? Is it on the list of Supported devices?  If not, that may be part of the problem. You may also want to check out this Help page. At the very top, it offers specific trouble shooting tips.

Best Answer

‎10-17-2020 06:20 - edited ‎10-11-2023 03:11

In response to SunsetRunner

‎10-17-2020 06:20 - edited ‎10-11-2023 03:11

Hi there @Timbo1969, welcome to the Community Forums. I'm sorry to hear that your text messages are not coming through your Versa 2, I understand where your concern is coming from. Thanks for the details provided in your post and for already trying to solve this issue prior to posting here. I'll be glad to continue to help you.

I was wondering the same than @SunsetRunner about knowing what mobile device you're syncing with. As she mentioned, when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance. Make sure to also check the troubleshooting steps she has shared with you. 

If the steps from the help article don't work, please: 

  • Uninstall then reinstall the Fitbit app.

  • Settings > Apps > Fitbit > Clear data.

  • Perform a soft reset of your phone.

New Androids automatically stops the Apps that are running in the background to reduce the battery consumption. That being said, if you want your Fitbit notification to be live and working properly, you need to ensure that Fitbit App is running in the background. For more information about this option on Android phones, see What should I know about using the Fitbit app on my Android phone?

Please note at least you need to open the Fitbit app once after turning on your device to make sure the app is running. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes