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Can't get text messages on new Versa 2

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‎04-17-2020 16:50

‎04-17-2020 16:50

I've tried every troubleshooting recommendation I could find and nothing is working.  Very disappointing to spend this much money and not get what I paid for.  Any help would be appreciated.

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‎05-02-2020 04:30

‎05-02-2020 04:30

Hi @mam2229, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

I would like to follow up and help you with your Versa 2 since it's not receiving notifications from your your phone. I totally understand how you feel about this. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please let me know what is the brand and model of your phone. Also, confirm if you also tried the troubleshooting steps listed in this help article.

 

Looking forward to your response.

JuanJo | Community Moderator

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