Can't install Alexa on my Versa 3

[BezaSarling]

My Google voice assistant on Versa 3 disappeared both from my phone and my fitbit. It has been working fine and out of nowhere it said Alexa don't work in my country even though I have Google Voice assistant and then it just disappeared. I have tired reinstalling the app, unparing and paring from my phone, restarting both my phone and fitbit, clearing the cash is the app and nothing seems to work. I am using a OnePlus 10 pro mobile phone and living in Finland.

Moderator Edit: Clarified subject

[MarreFitbit]

Hello there, @BezaSarling. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out.

Please note that Finland is not included in the countries where Alexa and Google Assistant are supported. With that being said, I'd like to ask if you recently moved from one country to Finland?  Since that would explain why you cannot longer find or install Alexa on your Versa 3.

Amazon Alexa and Google Assistant are only available in certain languages and countries at this time. For more information, see fitbit.com/voice.

For more information, see How do I use a voice assistant on my Fitbit smartwatch?

Hope that helps! 

[BezaSarling]

No, I have been in Finland the entire time I have my Fitbit and haven't traveled anywhere. And nor my phone setting changed for country i am in or language .That is why it confusing how it stoped out of nowhere ?

P.s I live in a Åland island  which is part of Finland but between Finland and Sweden. If that matters.

[MarreFitbit]

@BezaSarling I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

We hope your issue is solved soon.