Can't install Alexa or Google Assistant on my Versa 3

[Elisarossy]

Dear all,

I received 2 days ago my fitbit Versa 3, and something is very strange.

I saw many videos about configuration, so in general, I know where to look to activate the functions, but they are completly missing! I'm pretty sure it is a bug or something else.

In the main device screen, there isn't the app to change the watchfaces, there isn't the app for voice assistant (no Alexa and no Google assistant).

I tried to uninstall/reinstall the app, I tried many times, but nothing changes. 😞

If I try to click for example in the app list, it says "sorry but there is no internet connection". But in reality there is for sure.

I noticed that it is a common issue, looking in the web. But looks like there is no real solution? OMG :S

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Elisarossy. Welcome to the Community Forums. Thanks for trying to troubleshoot the inconvenience with your new Versa 3 before posting here. I understand where your concern is coming from and how you must be feeling. 

If you're in a supported country, please make sure of the following factors which are required to install and use Google Assistant or Amazon Alexa:

• Your watch and the Fitbit app are updated.
• The Fitbit app has been allowed to run in the background.
• Your phone is within 30 feet of your watch.
• Your phone has an internet connection, either through WiFi or a cellular data signal.
  
  

If those conditions are met, I'd recommend to log out from the Fitbit app, force quit the Fitbit app, reboot your phone and restart your watch. Then, open the Fitbit app, pull down on the screen to force a manual sync and try activating Google Assistant or Amazon Alexa one more time.

Note that you can have only 1 active voice assistant at a time (Alexa or Google Assistant). To switch to a different voice assistant, first disconnect your active voice assistant. For more information, see How do I disconnect my voice assistant?