help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't install Apps on my Versa

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-11-2019 02:05 - last edited on ‎12-13-2019 11:03 by Fitbit Moderator

‎12-11-2019 02:05 - last edited on ‎12-13-2019 11:03 by Fitbit Moderator

I just got this Vera yesterday and I can't even get one APP to install. I tried to install spotify since i use it on my note9 and says i need to have the latest update, which I do have on both cell and versa.

Even the clocks aren't available. I did call support and the guy said its a new product and the apps aren't available yet.

The notifications do work and incoming calls.

Any solutions?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎12-13-2019 11:14 - edited ‎09-25-2024 07:32

‎12-13-2019 11:14 - edited ‎09-25-2024 07:32

Hi there @Carrieann7654, welcome to the Community Forums. I'm sorry for the late response.

While reading your post I was wondering if you've made sure that your Versa is still linked to your account? If your Versa is not paired, that would be a good reason of why you cannot either to install apps nor update your Versa. To verify, please tap the Today tab > your profile picture > your device image. 

If your Versa is not paired, please set it up. Then, check the article: How do I install and manage apps on my Fitbit watch? 

In regards to the Spotify App, note that you'll need to be on the most recent firmware (OS 4.0.2) to install it. 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎12-13-2019 11:14 - edited ‎09-25-2024 07:32

‎12-13-2019 11:14 - edited ‎09-25-2024 07:32

Hi there @Carrieann7654, welcome to the Community Forums. I'm sorry for the late response.

While reading your post I was wondering if you've made sure that your Versa is still linked to your account? If your Versa is not paired, that would be a good reason of why you cannot either to install apps nor update your Versa. To verify, please tap the Today tab > your profile picture > your device image. 

If your Versa is not paired, please set it up. Then, check the article: How do I install and manage apps on my Fitbit watch? 

In regards to the Spotify App, note that you'll need to be on the most recent firmware (OS 4.0.2) to install it. 

Give this a go and let me know the outcome. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes