Can't install clock faces on my Versa 2

[1964StephenG]

Trying to change my clock face but every option on the app is showing as "Not Available" Any suggestions?

Moderator Edit: Clarified subject

[Guy_]

Hi @1964StephenG - if you have a new watch see Incorrect Set up of a new device 

[MarreFitbit · Accepted solution]

Hi there, @1964StephenG. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Versa 2. 

As @Guy_ has pointed out, may I know if your Versa 2 is pretty new? If that is the case, it might be that your Fitbit device is running an old firmware version which won't allow you download certain apps or clock faces (for the time being). The latest update isn't available until up to 48-72 hours after setup. 

If you've waited longer than 72 hours, Id recommend performing a factory reset on your Versa 2 to see if this allows you to upgrade your watch to the latest version. Before doing this step, please make sure to sync your Versa 2 to your Fitbit app so all your data is sync and up-to-date. Nevertheless, take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account, your applications, alarms, etc.

With that being said, follow the steps below to complete the factory reset:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:
   1. Release the button briefly (for less than 2 seconds). 
   2. Hold the button again until you feel a second, longer vibration, which indicates you initiated the factory reset. 

You can follow the steps to set up the device after that: How do I set up my Fitbit device?

Once the above has been done, please allow your watch 48 hours to see if the update is available and ready for you to download.