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Can't install purchased clock face on my Versa 2

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‎05-06-2020 10:04 - last edited on ‎08-08-2020 04:19 by Fitbit Moderator

‎05-06-2020 10:04 - last edited on ‎08-08-2020 04:19 by Fitbit Moderator

I have a new watch Versa 2  but I payed for other backgrounds with my previous versa 2 that was broken. Why can’t I get them back? Also before I could save 5 watches and switch between them both in the app and on the versa. Now I can only save one at a time. I was also able to have my own photo as background on my old versa 2.

 

 

Moderator edit: updated subject for clarity

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‎08-08-2020 04:18

‎08-08-2020 04:18

Hi @Norea, it's great to see you in our Fitbit Community! I'm sorry to hear that you can't install all the clock faces you paid for on your Versa 2.

 

I was able to get in touch with our Support team and was told that they assisted you via email. In case more assistance about this issue is needed, please reply to their email and they'll be happy to follow up.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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