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Can't log in Versa's account on iPhone

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‎09-06-2019 18:27 - last edited on ‎09-07-2019 05:40 by Fitbit Moderator

‎09-06-2019 18:27 - last edited on ‎09-07-2019 05:40 by Fitbit Moderator

First time using Versa. I paired with my iPhone 8 (ios 12.4.1) 

And then got message "oops something went wrong, try again later" 

and I cant log in at all anymore on iphone, same message keeps on coming up.

 

 

Moderator edit: updated subject for clarity

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‎09-06-2019 18:39

‎09-06-2019 18:39

Hi @Aruimi27 That must be really annoying! I'd suggest you uninstall the app on your phone, restart the phone and then reinstall the app from your app store and try logging in again. Fingers crossed for you!

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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2 REPLIES 2

‎09-06-2019 18:39

‎09-06-2019 18:39

Hi @Aruimi27 That must be really annoying! I'd suggest you uninstall the app on your phone, restart the phone and then reinstall the app from your app store and try logging in again. Fingers crossed for you!

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-07-2019 05:39

In response to NellyG

‎09-07-2019 05:39

@Aruimi27 welcome to our Fitbit Community! Regarding the logging issues that you are experiencing with your Versa's account, I'd like to follow up and would like to know if the issue persists or if it got resolved after following @NellyG's troubleshooting steps.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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