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Can't log in on phone app

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‎04-06-2023 15:18

‎04-06-2023 15:18

I'm not sure what's going on.

 

When i try to log in to my account I created, on the app, It says "invalid email or password" when it isn't.

 

I've tried setting up multiple accounts with different emails and they all say the same.

 

PLEASE HELPPP

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‎04-06-2023 16:36

‎04-06-2023 16:36

@NathanaelR , A warm welcome to the Community! Thank you for your message and efforts.

Can you login into the online Dashboard (fitbit.com)?

If so the situation, is caused by the app. 

  • Make sure that you have a strong internet connection on your phone. 
  • Go to the settings on your phone >Apps>Fitbit app and clear the cache. 
  • Restart your phone (off/on)
  • Start the Fitbit app and try to login again. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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