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Can't log in to app on iPhone

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‎07-25-2019 08:38 - last edited on ‎07-26-2019 15:28 by Fitbit Moderator

‎07-25-2019 08:38 - last edited on ‎07-26-2019 15:28 by Fitbit Moderator

Hello

Since yesterday I have not been able to log in to the app on my iphone. I have tried uninstalling/reinstalling, turning bluetooth off and back on, turning wifi off and back on, and restarting my phone. I was able to get the app to work on my ipad, although it took a while for it to pair. The message I get when I try to log in is "Oops, something went wrong. Please try again."

 

Thanks

 

 

Moderator edit: format. 

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‎07-26-2019 15:40

‎07-26-2019 15:40

Welcome to the Fitbit Community @lourain. I'll be happy to assist you with your log in inquiry. Thank you for letting us know about the steps you have followed in order to resolve this situation.

 

Are you still experiencing these issues? Did you try turning your phone off? This message appears when there's a little glitch and gets resolved quickly. 

 

I'll be waiting for your response. 

Andrea | Community Moderator, Fitbitp>

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