Can't log in to my Fitbit app after switching phones

[Eme74]

I bought a new phone and I didn't remember my fitbit password so I changed it but when I log in again it tells me that they sent me a code to my old number, the problem is that I no longer have that phone number and if I don't put the code I can't log in, what can I do?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Eme74. Welcome to the Community Forums. Thanks for the details provided in your post. 

Please follow the steps below to reset your password:

1. Got to the main screen of the Fitbit app.
2. Tap Log In > Forgot your password?
3. Enter your email address and tap Send Reset Email. An email is sent to the email address you entered. If you don't receive the email, it's possible that you entered your email address incorrectly or the email went to your Spam or Junk folder. Try completing this step again and check all your email folders. If after an hour you don't receive your email, contact Customer Support.
4. Click the link in the password reset email. This link takes you to our mobile website.
5. Enter your new password and tap Set.
6. Return to the Fitbit app and log in using your new password.

Note: Since you're only switching phones, make sure you're clicking on "Log in" and not "Join in".

Hope this helps.