Can't log in to my Fitbit app

[Stefanie0422]

I have my password to my account but my phone number has changed so I can't get past the log in page

Moderator Edit: Clarified subject

[Odyssey13]

Hi @Stefanie0422  use your email address that set up your account, not your phone number. 

[Stefanie0422]

I am using my email but since I have a phone it's trying to send me a code but I don't have the old phone number 

[Odyssey13]

When I got a new phone, I just logged into the app with the usual email address and password. What code is it sending you? When you set up, you'll see a four digit number on your device.

[Stefanie0422]

It's not giving me a four digit code because it has my old phone number connected to my account and it won't let me do anything without it

[AndreaFitbit]

Welcome to the Fitbit Community, @Stefanie0422 and thank you for your assistance @Odyssey13. I'm sorry to hear you haven't been able to log into your Fitbit App.

Usually, people log in with the email address and password to their Fitbit accounts, Phone numbers are not related with the accounts unless you logged in with Facebook. 

Please follow the steps of help article:How do I set up my Fitbit device?

Keep on visiting the forums. 

[Stefanie0422]

I'm the one having the log in problems
I put in my email and password but there was a two step factor on it and I
don't remember the code when I go to deactivate it ..it says wait 72 hours
I do but it still wants to send a code to my last phone number and I don't
have that one anymore

[AndreaFitbit]

Thanks for getting back to us and for the clarification @Stefanie0422. Now I got the phone connection you mentioned. I'm sorry I didn't get it before. 

I'll investigate if there's another way to log in without your old number and phone and get back to you. 

Have a nice day. 

[Dillybar1020]

Did you find out how to login? I'm having the same issue.