Can't log into my Fitbit account anymore

[Ismah.h]

• My app is not working and has logged me out saying error message and won't let me log back in. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ismah.h. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post, it's very odd to hear that you were logged out from your Fitbit app. I'll help you with this. 

As a first approach, I recommend checking if you have turned on "Set automatically" for date and time on your phone: open your phone settings > tap General > tap Date & Time > and then toggle "Set Automatically" on. You can find additional tips for Android phones (in case you're an Android user) at What should I know about using the Fitbit app on my Android phone?

On a side note, I was wondering if you've tried to use another device to log in or a different WiFi? If the issue persists, try to force stop the Fitbit app on your phone: Settings > Applications > find the app > select it > select Force stop. 

If the issue persists, you can try resetting your password. For more information, see How do I reset my Fitbit password?