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Can't login to pair my first Fitbit device

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‎03-25-2019 06:22 - last edited on ‎03-26-2019 08:42 by Fitbit Moderator

‎03-25-2019 06:22 - last edited on ‎03-26-2019 08:42 by Fitbit Moderator

As the title, I recently bought my first Fitbit Versa and got it on 25 March 2019, but I can't get to pair my device to finish setting it up since I need to login into the app on my iPhone 7, it give this error (Networkbit.HTTPError error 1) whenever I enter correctly my email and password, but I can successfully login in the website. Any explanation? Its disappointing to not be able to use my first device...

 

 

Moderator edit: update subject for clarity

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‎03-25-2019 12:23

‎03-25-2019 12:23

Hi @Mohcine. Sorry to hear about your problem. Is your iPhone 7 updated to at least iOS 10? The Fitbit app needs that version or higher to work. If you are updated, try this:

  • Remove the app from your phone. 
  • Power the phone off completely.
  • Restart the Versa.
  • Reinstall the Fitbit app and try again.

Please let us know what happens

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‎03-26-2019 08:41

In response to SunsetRunner

‎03-26-2019 08:41

@Mohcine Welcome to our Fitbit Community! I'm sorry to hear about the logging difficulties you've experienced during the setup process of your Fitbit Versa.

 

I would like to follow up and would like to know if the issue persists or if it got resolved after trying the great troubleshooting steps that shared my friend @SunsetRunner.

 

If you found her post helpful, please accept it as a solution so other users can find it easier.

 

Looking forward to your response! Smiley Happy 

JuanJo | Community Moderator

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