Can't open the settings on my Versa 3

[dbutty20]

My Versa 3 settings won’t open up on my fitbit watch

Moderator Edit: Clarified subject

[Talahthas]

Welcome back to the Fitbit community, @dbutty20!

Sad to hear that your Versa 3 isn't working as expected. Please first sync your device to not lose any data it has tracked so far. Then I'd suggest trying if a restart will fix this issue. To do so please hold it's button for around 10 seconds until you'll see the Fitbit logo on your Versa 3's display.

I'll keep my fingers crossed.

[MarreFitbit]

Hello there, @dbutty20. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 3.

If the steps recommended by @Talahthas don't work, please check if your Versa 3 is in sleep mode. When the sleep mode setting is on:

• Notifications, goal celebrations, and reminders to move are muted.
• The screen's brightness is set to dim.
• The Always-On Display clock face is turned off.
• The screen stays dark when you turn your wrist.
• The sleep mode icon illuminates in the quick settings.

To turn off Sleep Mode, please swipe right from the clock face on your watch to access the quick settings. For more information, see How do I navigate my Fitbit device?

[Rory5713]

That didn’t work. I have a black face with the time, a foot in left corner and chevron on right nothing happens if I press them. Can’t sync