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Can't pair Versa 2 and Charge 3 pair with the same account

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I have a charge 3 and decided to get a versa to have option for different screen sizes if I wanted to swap. But after purchase found out can’t sync two newer devices onto app. When previously been able to have multiple devices synced disappointed now this has changed and not really advertised 

 

 

Moderator Edit: Clarified subject

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Hi there, @njjoyner. Welcome to the Community Forums. I understand where you're coming from. We‘re taking into consideration your comments and sentiments with regards to our products and services.

As our Support Team has mentioned to you, note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time. This information can be found here Can I use more than one Fitbit device with the same account? 

By the way, I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Have a nice day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi there, @njjoyner. Welcome to the Community Forums. I understand where you're coming from. We‘re taking into consideration your comments and sentiments with regards to our products and services.

As our Support Team has mentioned to you, note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time. This information can be found here Can I use more than one Fitbit device with the same account? 

By the way, I've moved your post to the Other Versa Smartwatches board for organization purposes. 

Have a nice day. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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