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Can't pair Versa Lite

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‎02-01-2021 15:03 - last edited on ‎02-01-2021 16:33 by Fitbit Moderator

‎02-01-2021 15:03 - last edited on ‎02-01-2021 16:33 by Fitbit Moderator

My versa lite screen  is stuck on the connect phone screen.  How do I  fix it? Can someone please help me. 

 

Moderator Edit: Clarified subject

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‎02-02-2021 08:57

In response to RicardoFitbit

‎02-02-2021 08:57

Just wanted to say thank you for trying to help me last night with my tracker.  I left it alone all night.  And it apparently fixed itself this morning.  I picked it up about 11:30 am  and  it  was back to  the  time screen.  

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‎02-01-2021 16:32

‎02-01-2021 16:32

Hi @SunsetRunner, welcome to the Community Forums.

 

Thanks for bringing this to our attention. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

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‎02-01-2021 17:49

In response to RicardoFitbit

‎02-01-2021 17:49

I've had my Fitbit versa lite for about a year now.  And now the screen is  stuck on connect phone.  It will not move from there. I don't see any buttons on the back just one on the side.  I've held it for 10 seconds, nothing happens.  

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‎02-01-2021 18:54

In response to SunsetRunner

‎02-01-2021 18:54

Your reply is appreciated @SunsetRunner.

 

I'm sorry to know that you're still experiencing difficulties with your Versa Lite. For a better understanding of the issue you're experiencing, can you please send me a picture of what your Fitbit is displaying?

 

I'll be waiting for your reply.

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‎02-01-2021 19:23

In response to RicardoFitbit

‎02-01-2021 19:23

Sent from my Galaxy
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‎02-01-2021 21:03

In response to RicardoFitbit

‎02-01-2021 21:03

I don't know how to send a pic on this message board. 

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‎02-02-2021 08:57

In response to RicardoFitbit

‎02-02-2021 08:57

Just wanted to say thank you for trying to help me last night with my tracker.  I left it alone all night.  And it apparently fixed itself this morning.  I picked it up about 11:30 am  and  it  was back to  the  time screen.  

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‎02-02-2021 15:37

In response to SunsetRunner

‎02-02-2021 15:37

Your updates are appreciated @SunsetRunner.

 

I'm happy to know that your issue was solved, thanks for all the details that were shared with me. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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