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Can't pair Versa

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‎08-28-2018 13:42 - last edited on ‎08-29-2018 07:42 by Moderator Alum

‎08-28-2018 13:42 - last edited on ‎08-29-2018 07:42 by Moderator Alum

Versa was working fine till a week ago only have had it for a couple weeks. It wouldn’t sync and now when I try to repair the item on phone it’s stuck and keeps saying connecting tracker.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎08-29-2018 07:43

‎08-29-2018 07:43

A warm welcome to the Community @Kkas1018.

 

Thanks for troubleshooting this by yourself. If you are having issues pairing your watch, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-29-2018 21:05 - edited ‎08-29-2018 21:06

In response to AlejandraFitbit

‎08-29-2018 21:05 - edited ‎08-29-2018 21:06

@AlejandraFitbitthe help article "Why can't I set up my Fitbit device?" states Known Issue (All Android devices) OS 5+: You may be unable to sync your tracker or use call, text, and calendar notifications.

 

I bought the Versa in May 2018 and had no problems syncing my Moto X4.  With this being stated as a known issue, will I ever be able to use the Versa again?  Since the Vera hasn't been able to sync it will no longer hold the correct time or date.  It's basically useless.

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