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Can't pair Versa

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‎09-02-2018 07:12 - last edited on ‎09-03-2018 04:45 by Moderator Alum

‎09-02-2018 07:12 - last edited on ‎09-03-2018 04:45 by Moderator Alum

Hey guys have the 8 plus it connected one time out the number in and it just kept saying pairing not going anywhere. I have reinstalled app turned off devices. It won’t pick it back up not nor shows in Bluetooth I’m fed up and just got it yesterday.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎09-02-2018 08:00

‎09-02-2018 08:00

Hello @Mkeel

I would try to restart your phone first, then check the syncing link below. 

I also attached the user guide as it also helps you understand the Versa. 

syncing

 

user guide

 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎09-02-2018 15:57

In response to ACG

‎09-02-2018 15:57

If the Versa is connected to the phones Bluetooth then please remove it from the phones settings. Do not remove the tracker from the Fitbit app if you alhabe not done so yet.

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‎09-03-2018 04:47

‎09-03-2018 04:47

Welcome to the Community @Mkeel, @Rich_Laue and @ACG thanks for stopping by.

 

I appreciate all the efforts in trying to fix this and would like to know if you keep having issues pairing your watch? If you do, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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