Can't pair headphones with Versa 2

[Coraxrain]

Hi! I seem to have trouble pairing my versa 2 to my AKG500 headphones. I can find my device, both are in pairing mode, but the versa get stuck on "pairing with XXXX" screen and I'm never able to pair it.

Is this a known issue? Is there any ways to fix it ?

Thanks

[LiliyaFitbit]

Welcome to the Fitbit Community, @Coraxrain. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with connecting your AKG500 headphones to your Versa 2. Thank you for efforts to resolve this. Our team is aware that some users experience difficulty connecting the third-party headphones, and we are actively working in order to have a solution released soon. I am sorry for any trouble. I appreciate your patience and understanding while we work to improve your experience.

I recommend restarting your watch and confirming the instructions to pair new Bluetooth device. 

Let me know if you have any questions.

[Oceanids]

I've followed these steps, and after turning it off/on again, instead of the endless pairing circle, it just flat out said "pairing failed." So I guess that's progress, but any suggestions for what to do now? The headphones pair fine with my phone, etc.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Oceanids. I am sorry for the delayed response.

Thank you for joining the thread, I appreciate your efforts and the additional details. I apologize for any inconvenience this has caused. It's still an ongoing issue and our team is working on a fix for it. 

Let me know if you have any questions.