Can't pair my Versa

[AJS1989]

I bought a Versa a month ago, and while it worked perfectly for the first three weeks when I got a new phone it totally stopped syncing, I continued to log exercise with the Versa, which saved on the watch, but would not sync to the phone at all. I tried everything, updating, deleting and reinstalling the app but nothing would get it to sync. 

After a while I had no choice but to do a factory restart, meaning I lost a weeks worth of data. Initially this worked and I connected to the phone again, the Versa worked for two days. Then the same thing again, Versa and phone just wouldn't sync up whatever I tried. I did another factory reset and reinstalled the app, however now when I try to set up the Versa it will not connect to the phone to do the set-up. Bluetooth finds my phone and then just spins around saying connecting, until it times out. 

I'm really at a loss at what to do, this was an expensive buy and I feel like it's all been for nothing. 

Any help much appreciated. 

Ashleigh

Moderator edit: subject for clarity

[SunsetRunner]

Is your phone on the list of compatible devices?

[AlejandraFitbit]

It's great to see you here @AJS1989 and @SunsetRunner thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if you keep having problems pairing your watch? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions provide there.

Also as suggested, check our list of compatible mobile devices.

Let me know the outcome.