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Can't pair my new Versa 2

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‎04-04-2022 10:21 - last edited on ‎04-04-2022 11:28 by Fitbit Moderator

‎04-04-2022 10:21 - last edited on ‎04-04-2022 11:28 by Fitbit Moderator

I have been trying to pair my Versa2 to my phone. I have taken my other Versa off the app and still no help. What can I do to get this to pair with my phone? 

 

 

Moderator Edit: Clarified subject

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‎04-04-2022 11:30 - edited ‎12-13-2023 03:44

‎04-04-2022 11:30 - edited ‎12-13-2023 03:44

Hi there, @Tracy.. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

It seems that your Versa 2 cannot connect properly to your phone since you haven't yet forgotten the connection between your old Fitbit device and the phone's Bluetooth. With that said, try the steps below: 

  • Unpair your Versa 2 and old Fitbit device from your old phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If the issue persists, see Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-04-2022 11:30 - edited ‎12-13-2023 03:44

‎04-04-2022 11:30 - edited ‎12-13-2023 03:44

Hi there, @Tracy.. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. 

It seems that your Versa 2 cannot connect properly to your phone since you haven't yet forgotten the connection between your old Fitbit device and the phone's Bluetooth. With that said, try the steps below: 

  • Unpair your Versa 2 and old Fitbit device from your old phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your new phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 2 again.
  • If there is no connection, restart your Versa 2.

If the issue persists, see Why can't I set up my Fitbit device? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes