Can't perform a factory reset on my Versa

[Tamika94]

my versa is not factory resting i have deleted the app without thinking and now needing to factory reset on my new phone but holding down all buttons is not working . 

Help please.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Tamika94, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it won't reset to factory settings. By the way, thank you for trying to get this issue resolved before contacting our forums.

In order to avoid any confusion on my end, please let me know why you were trying a factory reset. Did it stop working? If so, please let me know more details about the issues that your watch is experiencing.

Looking forward to your response.

[Leastlee]

My Fitbit started staying on and would not shut off. Woke up to it being a lite up screen with nothing on it. Tried to reset and now it won’t do anything. 

[JuanJoFitbit]

Hi @Leastlee, thank you for joining us in this thread and our Fitbit Community! Since you mentioned that your Versa wouldn't turn off even though you performed a reset, I was able to get in touch with our Support team and was told that they assisted you via phone. Please don't hesitate to get back if more assistance is needed.

I'll also be around if any question arises.