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Can't purchase a Protection Plan for my Versa 2

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‎12-23-2020 23:15 - last edited on ‎12-24-2020 04:19 by Fitbit Moderator

‎12-23-2020 23:15 - last edited on ‎12-24-2020 04:19 by Fitbit Moderator

I bought a versa 2 in late November and was trying to buy a protection plan, but it didn't get processed properly. I tried to correct it but the form wouldn't let me enter the right credit card expiry date. 

 

The order # is A9429QNKQ. I attempted to make the payment in late November. 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎12-23-2020 23:19

‎12-23-2020 23:19

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎12-29-2020 12:03

In response to Odyssey13

‎12-29-2020 12:03

Thank you. The issue was resolved over chat. 

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