Can't purchase a clock face for my Versa

[Flossy07]

I tried to purchase a new clock face for my versa but it won’t let me continue. I have pressed continue to purchase over and over. Tried the factory reset and even deleted the device and have tried to re sync it but nothing is happening
many ideas on what to do

Moderator edit: updated subject for clarity

[MarreFitbit · Accepted solution]

Hi there @Flossy07, welcome to the Community Forums. Thank you so much for troubleshooting your Versa prior to contacting us. 

For apps that require a paid subscription service, the developer will process and provide instructions for payment. Many developers use the third party service KiezelPay to accept payment for their app or clock face. For more information, see KiezelPay’s FAQ.

With third party apps, note that Fitbit doesn't own or maintain third party integrations. So, in this case is recommendable to contact the third party developer. To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

Let me know if there's anything else I may do to assist you.