Can't re add my Versa

[Robrace]

Had Versa for a few days, set up seemed to work and sync'd but following day, wouldn't sync and connect to Huawei smart phone. On the app the WiFi Settings just spins and won't connect. I've reset Bluetooth, reset Versa, got so frustrated I unpaired the watch to reinstall, big mistake, wouldn't reconnect.

Got back in using my PC but still watch won't update/sync with phone. After having a good relationship with my Blaze (now uninstalled), I am very disappointed and frustrated with the Versa, which I expected to be a better product. If you can help or suggest a way forward, I'd appreciate it.

Thanks

Unhappy.

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @Robrace, great to see you on board!

Thanks for troubleshooting this by yourself. I would like to know if you keep having issues adding your Versa to your Fitbit account? If you do, I suggest taking a look at the help article How do I set up my Fitbit device? and follow the instructions provide there.

If the issue with the WiFi persists, you can follow the steps in the article Why won't my Fitbit watch connect to Wi-Fi?.

Hope to hear from you soon. 

[Robrace]

Thank you for getting back to me. My Versa isn’t working with my phone at all (having done all of the things suggested in the on-line article/s). It will connect to my Surface tablet but I can’t use that to track my position using GPS. My phone app just spins constantly when trying to sync and if I go to Wi-Fi settings, all I get there is a spinning circle too, although I did have to put my home router into it when I first set up the Versa, so I assume it did connect initially but that only lasted a day or so.
Do I unpair it again from my phone and try to reconnect, because it didn’t do any good last time? My Blaze worked fine and I wish I hadn’t given it to my son now I have this useless bit of kit on my wrist but if you can stop me from stamping on it, that would be good.
Thanks again.
Rob

Sent from Mail for Windows 10

[Robrace]

Having persevered with trying to reconnect my Versa and reattach the Bluetooth connection to my phone, I have now frustratedly given up. When I do manage to get the Bluetooth connection, it gets dropped within an hour or so. Notifications only worked briefly and I have no chance of it ever being able to track me via my phones GPS. It's data is also questionable compared to other devices I have owned. I had a Charge initially, which gave up, so I pressed on to a Blaze, which although far from perfect, did have some functionality and would communicate with my phone/pc, my son has this now. The Versa is clearly not ready yet and should not have been brought to market with so many faults (just look at the number of grumpy, disappointed, frustrated customers within these forums).

My Versa is going back to the store and my previous advocacy for your company is completely spent.

Thanks again (not)

Rob