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Can't re pair my Versa 2 with Samsung s21

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‎07-17-2021 11:10 - last edited on ‎07-20-2021 17:40 by Fitbit Moderator

‎07-17-2021 11:10 - last edited on ‎07-20-2021 17:40 by Fitbit Moderator

I've noticed that my Versa 2 has unpaired itself from my s21. I've tried several times to re - pair them, but get the message "Pairing and linking is taking longer than usual. Please be patient. We're  on it!".

After a minute or so, I get another message telling me  5hat an error has occurred and asking me if I want to try again.

Could you please help me with this, as I want to restore the connection between my phone and my FitBit?

Thank you.

 

Moderator edit: updated subject for clarity

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‎07-20-2021 17:40

‎07-20-2021 17:40

Thank you for visiting the Fitbit Community, @happychick53.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Versa 2. Thank you for trying to get them resolved before contacting us.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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