Can't read messages on my Versa 2

[Huff1010]

my versa2 won't let me read messeges. 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Huff1010, welcome to the Community Forums. I'll be glad to help you with the messages on your Versa 2. 

While reading your post I was wondering if you do get your messages, I mean if the notifications are working ok? If so, do you only see the sender's name or the full message? Is the touch screen on your Versa 2 working when you try selecting anything through the screen? What's the name of the app you're using for your messages?

If you haven't done so yet, I'd recommend restarting your Versa 2 as follows: How do I restart my Fitbit device? 

Also, I wondered if the mobile device you're syncing with is included in our list of supported devices? You can see the list at: Which phones and tablets can I use with my Fitbit watch or tracker?

Fitbit products are compatible with most devices that have the following operating systems: Apple iOS 12.2 and higher, Android OS 7.0 and higher.

Please keep in mind that when a device is not supported and does not meet the require OS we cannot guarantee its functionality with the Fitbit app. It might work at a certain time and then it can stop working out of nowhere after an update. This is because the app is not optimized to that device and any change could impact the performance.