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Can't read messages on my Versa 2

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‎08-26-2022 23:21 - last edited on ‎08-27-2022 05:28 by Fitbit Moderator

‎08-26-2022 23:21 - last edited on ‎08-27-2022 05:28 by Fitbit Moderator

On my fitbit versa 2, I had to reload the app on phone, I've allowed permission for everything, but can't read messages, emails or see who is calling on my watch? What am I doing wrong? I don't have do not disturb on or sleep mode both are off? Any help greatly appreciated.  Thank you 

 

 

Moderator Edit: Clarified subject

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‎08-27-2022 05:30 - edited ‎06-24-2023 07:13

‎08-27-2022 05:30 - edited ‎06-24-2023 07:13

Hi there, @Lisajane1971. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done so far, please check if "Preview new messages". To do so, open the Message+ app, then go to "Settings", then "Notifications", then "In-app notification settings", then enable "Preview new messages".

If the above wasn't enable, try enabling it and then test your notifications to see if they can be open the way it's expected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎08-27-2022 05:30 - edited ‎06-24-2023 07:13

‎08-27-2022 05:30 - edited ‎06-24-2023 07:13

Hi there, @Lisajane1971. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

In addition to the steps you've done so far, please check if "Preview new messages". To do so, open the Message+ app, then go to "Settings", then "Notifications", then "In-app notification settings", then enable "Preview new messages".

If the above wasn't enable, try enabling it and then test your notifications to see if they can be open the way it's expected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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