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Can't read my emails and text messages on Versa.

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‎11-28-2019 15:24 - edited ‎11-28-2019 15:24

‎11-28-2019 15:24 - edited ‎11-28-2019 15:24

I get a notification that I have a text or email click on open and nothing comes up.

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‎11-29-2019 03:49 - edited ‎11-29-2019 03:50

‎11-29-2019 03:49 - edited ‎11-29-2019 03:50

@SJ57, it's great to see you in our Fitbit Community. I'm happy to assist you with your Fitbit Versa since it's not receiving text and email notifications.

 

Please let me know what is the brand and model of your phone. In the meantime, try the troubleshooting steps that are listed in this help article.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎11-29-2019 06:17

In response to JuanJoFitbit

‎11-29-2019 06:17

I can see that I have a text or email but I cannot open and read them on my watch. I have a samsung phone

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‎12-02-2019 04:32

In response to SJ57

‎12-02-2019 04:32

@SJ57, I,m sorry for the late response. I'm also sorry about the confusion on my end.

 

If you haven't done so, please restart your Versa as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if you are able to view your messages properly.

 

Let me know how it goes.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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