Can't receive calls on Versa 2

[JAZZYG1]

My wife and I both have The Versa2 we also have the same android cell phones.

Mine receives calls and notifications fine.

Hers will not receive calls, but does show a missed call, texts go to it fine.

Any ideas on the fix?

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @JAZZYG1, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your wife's Versa 2 since it doesn't receive call notifications. Please try the troubleshooting steps that are listed in this help article. After this, have your wife to monitor the notifications feature and see if the issue gets fixed.

Keep me posted on the outcome.

[JAZZYG1]

Unfortunately non of the fixes worked.She gets text messages on the fit bit, and it will also show a missed call by name if the caller is in her contacts, but there is no incoming call notification on the versa 2.

[JuanJoFitbit]

Hi @JAZZYG1, thank you for getting back and trying the recommended troubleshooting steps. Please make sure that your Fitbit Versa has the most recent firmware update.

Please follow the steps included in this help page in order to learn how to update your watch. After this, turn off and on the notifications again and see if your watch receives notifications properly.

Let me know how it goes.

[JAZZYG1]

After updating the firmware, I still cannot get the phone calls to ring through the versa 2.
It does show a missed call notification as well as text messages, but it will not let a call ring through.
I have the exact phone and fitbit and the settings match, My fitbit works as it is supposed to.
Thanks for any other assistance you can provide.
Todd