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Can't reinstall Relax app

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‎09-13-2019 04:44 - last edited on ‎09-15-2019 15:06 by

‎09-13-2019 04:44 - last edited on ‎09-15-2019 15:06 by

I bought my Versa summer 2018, and used the Relax APP for several months. Apparently, during some update, it disappeared. I looked for it this past week, and gone. I'm not able to reinstall.

 

Frankly, I find "user manual/documentation" not easy to access -- I worked in publishing, including tech support manuals and Fitbit needs work!. Anyway, on one screen, I did find an "install" button via the Fitbit App on my phone, but it just kept showing a moving pink band that never stopped, meaning the "install" kept going and going. Using the Fitbit App on my PC, when I selected Versa, it sent me to pre-register my Versa 2! So is Fitbit no longer supporting my 14-month-old watch?

This is so frustrating!

 

Thanks in advance for any replies.

 

 

Moderator edit: subject for clarity

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‎09-15-2019 15:03 - edited ‎09-15-2019 15:05

‎09-15-2019 15:03 - edited ‎09-15-2019 15:05

Welcome to the Fitbit Community, @RobinERolt. I am sorry for the delayed response.

 

I appreciate your participation in the Forums and sharing that the Relax app is gone and you're unable to reinstall it. Thank you for your efforts to resolve this. I am sorry that you are going through this situation, I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. We continue supporting all Fitbit products and I recommend doing the following:

 

  1. Verify that your Fitbit app and Fitbit device are up to date. For instructions on how to update the app and Fitbit device, see About the Fitbit app and How do I update my Fitbit device?
  2. Restart the device you're using to sync your device and your Fitbit device. For instructions on how to restart a Fitbit device, see How do I restart my Fitbit device?. 
  3. Sync the device.
  4. Make sure all the appropriate app permissions are "On". 
  5. If internet data is needed, make sure your phone is nearby with the Fitbit app running in the background for the app to access this. 
  6. If location data is needed, enable location services for the Fitbit mobile app so that the app can access this.   
  7. Please double check if you've followed the steps in these help articles: How do I install and manage apps on my Fitbit watch? and How do I set up and troubleshoot apps on my Fitbit watch?

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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