Can't reinstall "Find phone" on my Versa

[dylanmay]

Hi I deleted the Fitbit find phone app and I searched it in versa app and it didn’t come up how can I get it back 

Moderator Edit: Clarified subject

[Lezourez]

Hi, the first thing to try is to re-boot your watch (left button together with lower right, hold until the Fitbit logo shows then release). Then look for "find my phone" under "all apps" on the phone app (use the magnifying glass on the top right to do a search) then install it.

Failing that a factory Reset fixes about 95% of issues, go to settings, scroll down to "About", tap About, and scroll down to Factory reset. You will lose all the current data on your watch, but historic data on the phone app shouldn't be affected.

Let me know if this helps

[LZeeW]

@dylanmay  @Lezourez   Please do not do a Factory Reset unless told to do so by a Fitbit Support tech. Even though this warning is in a  Help article about difficulties during a firmware update, there are many user reports about devices getting bricked from a factory reset for other device misbehavior.

[Lezourez]

That's total rubbish a factory reset is what it says and you start from the beginning again.

It makes no difference whether You, Fitbit, me, or anyone else recommends it. 

In 5 years of having a Fitbit I have NEVER heard of a watch being bricked by a FR

[emeries]

I am having the same issue.  My Versa 2 updated the firmware to 35.71.6.19 version and I noticed this new Find my phone app installed on my watch.  It didn't work at first when I tried to use it.  I've noticed if I uninstall and re-install apps, the app will work.  So I tried to uninstall and clicked out of apps to sync.  Then went back to apps to search for it and I cannot find it.  Only the 3rd party Bogdan and Hernanth developed ones.  I've tried the fitbit live chat and didn't have any luck.  The agents were telling me it's the Bogdan one but I'm certain it was different.  I tried factory reset on my watch, removed the versa 2 device from the fitbit app, uninstalled the fitbit app on my phone, and set up everything again but it doesn't come back.

[emeries]

It seems to be available in the apps gallery now in the Fitbit app.  I was able to install it now.