07-16-2022
09:43
- last edited on
12-18-2022
17:44
by
MatthewFitbit
07-16-2022
09:43
- last edited on
12-18-2022
17:44
by
MatthewFitbit
My versa lite would not sync and date and time is wrong. When trying to fix I deleted app from my phone thinking I could just install again and make it right. Now I cannot find an app to install. ones I found require free trial then I gather a monthly or yearly fee. Another connected to a health site I just want original app it worked great
Moderator Edit: Clarified subject
07-16-2022 10:43
07-16-2022 10:43
There is no Fitbit app with a free trial. There are several apps that look somewhat like Fitbit but are not the real app. The true Fitibit app prominently features the Fitbit logo.
Here is what I suspect happened to you. Fitbit has increased the minimum phone version required for the Fitbit app. The current requirements are Android 10 or higher, Apple iOS 14 or higher, though Fitbit does not go out of their way to make these requirements easy to find. If you had a lower version, you were able to continue, although perhaps missing some features. But once you deleted your app, you are not able to download the app again because your phone does not meet the required version.
I realize this is not publicized, but noone should ever delete their Fitbit app without first making sure their phone meets the required version to download the app again.
07-16-2022 11:16
07-16-2022 11:16