Can't remove a clock face from my Versa 2

[C-L-N]

I began downloading a clock face from www.kzl.io and now wish to delete it. Any advice please as I am now stuck with this constantly showing. 

Moderator Edit: Clarified subject

 

[SunsetRunner]

Hi @C-L-N - Have you tried opening the Fitbit app on your phone and changing the clock face from there? That should take care if it. 

[MarreFitbit · Accepted solution]

Hi there @C-L-N, welcome to the Community Forums. I'm sorry to hear you're having trouble to delete a clock face on your Versa 2, I understand where your concern is coming from. Thanks for the image attached into your post, I'll be glad to help you.

I suggest you to try what @SunsetRunner has recommended. I'd also try restarting the Versa 2 if you've removed a clock face from the Fitbit app. To do so, see: How do I restart my Fitbit device?

To see your saved clock faces in the Fitbit app, tap the Today tab > your profile picture > your device image > Clock Faces. You see your saved clock faces in My Clock Faces. 

• To remove a clock face, tap the clock face > Remove Clock Face.

Note that many clock faces also require access to certain stats or other information. Note that turning off any of these permissions might cause the clock face to stop functioning. To adjust what a clock face has access to, tap the installed clock face > See all details > Permissions.

For more information, see: How do I change the clock face on my Fitbit device? 

If none of the above seems to work, I'd recommend contacting the developer directly. For future references, with third party apps, note that Fitbit doesn't own or maintain third party integrations. In this case is recommendable to contact the third party developer to learn more about future implementations. To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

All apps and clock faces in the Fitbit App Gallery are free to download. However, some apps and clock faces require a paid subscription service (such as Pandora, Spotify, and Deezer) or a one-time activation fee (to a developer). 

For these apps and clock faces, the developer will process and provide instructions for payment. Many developers use the third party service KiezelPay to accept payment for their app or clock face. You'll see a message on your Fitbit device asking you to visit a website and enter a code. For more information, see KiezelPay’s FAQ. 

Let me know how it goes.

[Jii]

There is no "Remove Clock Face" option in this menu using my Versa Lite.