Can't remove a clock face from my Versa 2

[jimmyinVT]

hi..i've googled and fitbit trying to remove this kz.io/reno2 app on my versa 2. however it doesn't show up in my apps...it's watchface that i downloaded and now i have put in a numerical code which messes up my watch. how do i remove it? thanks for any help.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @jimmyinVT. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. 

It seems like you installed a paid clock face. For these apps and clock faces, the developer will process and provide instructions for payment. Many developers use the third party service KiezelPay to accept payment for their app or clock face. For more information, see KiezelPay’s FAQ.

With third party apps, note that Fitbit doesn't own or maintain third party integrations. In this case is recommendable to contact the third party developer to learn more about future implementations. 

To contact the developer please open their app on the Fitbit App Gallery, scroll/swipe down and under "App Details" you will find the information.

Nevertheless, if the above doesn't describe your issue, I'd recommend trying the steps below:

1. Make sure mobile app and Firmware version are up-to-date.
2. Restart your Versa 2. 
3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.