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Can't remove an expired credit card from Fitbit Pay, does not appear in Wallet

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‎10-10-2019 04:48 - last edited on ‎10-11-2019 14:35 by

‎10-10-2019 04:48 - last edited on ‎10-11-2019 14:35 by

I have an expired credit card loaded into my Versa wallet. When I open the "wallet" function of the app it shows me the "getting started / add a card" dialogue.

I have:

-rebooted the watch

-deleted and reinstalled the Fitbit app

-updated the watch to the latest firmware release

-verified the watch is connected by loading a new clock face

 

How do I remove this old card?

 

 

Moderator edit: subject for clarity

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‎10-11-2019 14:32

‎10-11-2019 14:32

Welcome to the Fitbit Community, @TheNeverMind.

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with removing the old card from Fitbit Pay. Thank you for your efforts to resolve this and for sharing the steps you've tried. I recommend trying to use the online fitbit.com dashboard to delete the card from Fitbit Pay: How do I remove or suspend a card from Fitbit Pay?

 

Let me know how it goes, I'll be around.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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