Can't reset my versa, screen show unlock with my phone!

[Applepie604]

In October, After I set up my wallet with the Fitbit pay and try to use it the next day. It didn't work. The following next day 'unlock with my phone's keep popping up on my screen. I got so annoyed by it I had to shut off any notifcation buzzer. Anyone have the same issue? or know how to resolved this matter? Or Should I call Support Center? I follow the poster from Ionics that had 'unlock with my phone' issue. I try "go to account (□)" that doesn't do anything. What's worst is I removed the versa device from my apps. 😕

[Marrrmaduke · Accepted solution]

@Applepie604 did I understand correctly and you had unlinked Versa from your account (deleted from Fitbit mobile app)? If so, I'm afraid you either need to perform 3-button factory reset or reach out to Customer Support. You will not be able to pair your Versa now as you won't be able to see the pairing code. 

1. Press and hold all 3 buttons until Fitbit logo appears (this usually takes 15 seconds but may take up to 3 minutes)
2. After Fitbit logo disappears, release the bottom right button
3. Wait until you feel strong vibration and release the other buttons.

You may need to attempt the reset a few times to find the optimal times. Trying holding the buttons longer, as long as it's needed for the vibration to appear.

[Applepie604]

Thank you for ur reply! I attempted few tries, reset the factory button, unsuccessful. I will have to call the support center. 

[Marrrmaduke]

@Applepie604 Great! Good luck! 🙂

[Jessicabeauch]

Hi I'm having the same problem with the unlock with phone message and I also unsynced the device with my phone and have been unsuccessful with the reset. Were you able to fix with by calling customer support? 

[Applepie604]

You will have to call the support. I haven't called the support yet, because chances is they will have you to send it back. It is my opinion I had dealt with technology including with phone. It can be a process. Am procastinating this. I would recommend you to make sure do this before a product purchase 1 year warranty. 

[Jessicabeauch]

I called customer support and they were literally no help. Had me do the
same things I had already done 5 times over. I have a claim started and
hopefully will have it resolved soon. Thanks for your help!

[Applepie604]

Thank you for letting me know. I will call the support and will go to my retailer reguard to this concern. I will let you know as soon something esle pop up for it. 

[Jessicabeauch]

Awesome!! I'll do the same!!

[Applepie604]

I called customer service, and we did attempted over the phone together. I am 100% sure it is their tapping card device system error. Which there is a possiblity malfunction. This happen on the same day I activate their tap system. I recommend not to use that.

Yes, they replace me a new one. Cheers.