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Can't see Fitbit Today on my Versa 2 after the update

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‎04-26-2022 10:02 - last edited on ‎04-26-2022 14:14 by Fitbit Moderator

‎04-26-2022 10:02 - last edited on ‎04-26-2022 14:14 by Fitbit Moderator

After I updated my Versa 2 I have noticed that now I can’t view my stats from my watch. I swipe up on the watch face (which would usually show me my heart rate, sleep, etc..) and I see the fitbit logo for a second and then it just takes me back to the watch face. I can still see all my stats from my phone and everything else seems to be working correctly. I have already restarted my watch and am still having this problem. 

 

Moderator Edit: Clarified subject

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‎04-26-2022 14:15 - edited ‎02-20-2024 03:11

‎04-26-2022 14:15 - edited ‎02-20-2024 03:11

Hi there, @briannafaith111. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

Please try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


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‎04-26-2022 14:38

In response to MarreFitbit

‎04-26-2022 14:38

Hi there, I am having the same issue since updating earlier. I have tried changing the clock face and this has not solved the problem? Any advice? Thanks 

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