Can't see or access alexa

[ggianchandani]

I can't see or access alexa in my watch

[Guy_ · Accepted solution]

Hi @ggianchandani  - From the manual

Voice Controls
Check the weather, set timers and alarms, control your smart home devices, and
more by speaking to your watch.
Set up Alexa
1. From the Today tab in the Fitbit app, tap your profile picture > Versa 2
tile.
2. Tap Amazon Alexa > Login with Amazon.
3. Tap Get Started.
4. Log in to your Amazon account or create one if necessary.
5. Read about what Alexa can do, and tap Close to return to your device settings
in the Fitbit app.
To change the language Alexa recognizes or disconnect your Amazon account, tap
the Amazon Alexa tile in the device settings page, and adjust your settings.
Interact with Alexa
1. Open the Alexa app on your watch. Note that the Fitbit app must be
running in the background on your phone.
2. Say your request.
You don't need to say "Alexa" before speaking your request. For example:
28

[ggianchandani]

 This is how the Versa 2 tile looks like. Amazon Alexa is not available here

[Guy_]

@ggianchandani-  this is what you should see.

[Guy_]

@ggianchandani- you can try logout and login but it may require to reinstall the Fitbit App and setup notifications and any special settings.

[Gypsyraingoddes]

I don’t see the alexa tile mine is missing… I don’t understand why this is happening and no one seems to have a fix. I was able to link it on Amazon app but don’t see the Alexa tile on watch or Fitbit app. I’m hoping someone out there had been through this, and can help. 

[Gypsyraingoddes]

I tried that too hoping that would solve this… Any other suggestions? It’s linked on the Alexa app, but no tile shows for Alexa or voice assistance. Software is updated. If anyone got theirs fixed after experiencing this please let me know how you resolved it. 🙂