help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't select the 7 stats on Versa 2

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-01-2021 02:53 - last edited on ‎02-01-2021 03:02 by Fitbit Moderator

‎02-01-2021 02:53 - last edited on ‎02-01-2021 03:02 by Fitbit Moderator

Have finally managed to get my Versa 2 working after the recent update fiasco but now I cannot select the 7 stats that I want on swiping up from the clock face.  I can only get activity, hourly steps and heart rate.  I want to select water intake and sleep stats but the options aren't there. Any ideas anyone?

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-01-2021 03:01 - edited ‎10-31-2023 07:46

‎02-01-2021 03:01 - edited ‎10-31-2023 07:46

Hi there @Cheryl1957cay, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

Since it seems that you've removed the Versa 2 from your Fitbit account and phone's Bluetooth settings to pair it agin, they stats you're missing on it will be there after your watch captures data, as it hasn't anything to show yet.

However, from the main screen of the Fitbit app, you can tap Discover and select the stats you would like to add:

15.jpg

 

For more information, please visit this article.

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
1 REPLY 1

‎02-01-2021 03:01 - edited ‎10-31-2023 07:46

‎02-01-2021 03:01 - edited ‎10-31-2023 07:46

Hi there @Cheryl1957cay, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand how you must be feeling. 

Since it seems that you've removed the Versa 2 from your Fitbit account and phone's Bluetooth settings to pair it agin, they stats you're missing on it will be there after your watch captures data, as it hasn't anything to show yet.

However, from the main screen of the Fitbit app, you can tap Discover and select the stats you would like to add:

15.jpg

 

For more information, please visit this article.

Let me know how it goes. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer