Can't set a personal picture for the clock face on my Versa 3

[Wildcatfan62]

I have a Versa 3 and use the clock face that is customizable with a personal picture. I am not able to change the picture now. When I click to customize, it goes to a white blank screen and no error msg, etc. 

Moderator Edit: Clarified subject

[Guy_]

Hi @Wildcatfan62 - this is a fault in the new V4 Fitbit App which affects Android users.

[Wildcatfan62]

Thank you for your response. 

[Mommmaof02]

Is there going to be a fix for the new update or how am I supposed to change the clock face to a picture?

[martin.manders]

I have the same problem with customizing clock faces on my Versa 3. I am waiting for days now for a solution. Please, please Fitbit/Google people, when will the Fitbit app be repaired?...

[Theresa6424]

Me too Martin. It’s frustrating. I contacted the app maker and he said we need to give permission in settings. But there’s no link for permission.🤷‍:male_sign:

[Guy_]

Hi @Theresa6424 - see first response in this topic.