Can't set up Alexa on Versa 2

[isaiah.carew]

Hi,

I have a new Versa 2 and can't seem to set up Alexa. The solutions in other threads weren't applicable to my case.

What happens:

- I tap on the Alexa tile in the Fitbit app.

- I tap on the big green button at the bottom labeled: SIGN IN WITH AMAZON

- A spinner appears in the middle of the screen and everything becomes disabled

That's about it. Nothing else happens after that. It just spins the spinner forever.

Things I've tried:

- Restart phone

- Restart watch

- Disable/Enable bluetooth

- Unpair then re-pair with watch

- Remove Wifi from watch and re-add

- Reinstall Fitbit app

- Reinstall Alexa app

- Give Alexa app all permissions

- Give Fitbit app all permissions

- Clear app data caches (both apps)

- Factory reset watch

- Update watch firmware

- Delete Versa 2 device then add and setup again

None of these change the behavior at all.

In the 3rd card in the Alex setup there's a link near the bottom.

Tapping on that link immediately opens the Alexa app successfully. I assume this means some things are working but the basic Amazon Authentication is really really stuck.

Spotify connects just fine and ironically shows all my Alexa devices around the house to play music to.

[MarreFitbit]

Hi there @isaiah.carew, welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out.

I've seen that our Social Media Team has created a support case on your behalf to get you in contact with our Support Team  about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon.

Have a nice day!

[isaiah.carew]

It's been a few days, no one has contacted me. I thought I would try here. Does it say in my file how long I might have to wait for some help?

[MarreFitbit]

@isaiah.carew Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual. Keep in mind that your support case was created yesterday. 

[isaiah.carew]

My first request for help with this issue was on the 16th of January. And one week since I was told the support team would be getting back to me soon. I have not received even a confirmation email. With all due, respect, may I please have some support today?